Customer Service - The NCFE way

At NCFE, we’re passionate about providing exceptional customer service and exceeding your expectations. We think our approach to customer service makes us different – easy to do business with, flexible and responsive.

We’re different because we:

Provide personal contacts - when you work with us, you’ll be given the name of a dedicated Centre Support Assistant who’ll be responsible for all your needs from general questions to producing certificates for your learners.  We’ll give you their direct line and email address and we never ever keep you waiting on the phone!

Use plain English – our publications and communication are made as easy to understand as possible - we don’t do jargon!

Offer a super fast service – we do everything quickly from answering the phone (within 2 rings) to sending your certificates (within 1 working day of you sending the signed paperwork).

Got something to say?
Your feedback’s really important to us.  If you want to give us your thoughts about how we could improve our products or service, email us at feedback@ncfe.org.uk or just call us on 0191 239 8000.

Every year we carry out a customer engagement survey.  Read more about how the survey works here.