Teams
At NCFE's head office in
Strategic Management Team provides the strategic direction of the company and empower all staff to achieve the continuous improvement of the company's products and services in order to meet customers' needs.
Business Development Directorate
Service Excellence - the Service Excellence Manager works with all teams to promote a culture of service excellence throughout NCFE and make sure that all teams are delivering exceptional customer service.
Research and Product Development Team develops, evaluates and re-develops products within NCFE priority sectors in line with the business goals and education strategy through liaison with partners, stakeholders and other awarding bodies.
National Business Development Team is responsible for visiting potential and existing centres offering solutions to the issues they face. They meet with stakeholders and partners and represent NCFE externally.
Marketing Team is responsible for promoting NCFE's products and services through events, exhibitions, presentations and other media. The Marketing Team is also responsible for the design of all NCFE's publications.
Business Operations Directorate
Business Improvement Team - the assessment of NCFE qualifications is managed by the Business Improvement Team, which is split into 2 functions:
External Quality Assurance which focuses on the Moderation/Verification function, responsible for the training, allocation and monitoring of moderators, and works closely with the Centre Support Team. The team also organises standardisation events to ensure the consistency of assessment decisions and the suitability of assessment material.
Internal Quality Assurance focuses on leading the company through internal and external audits, liaison with QCA, risk management and development and implementation of self-assessment. The role of this team is also to identify improvements to business functions across the company.
Centre Support Team looks after approvals, registration, allocation of external contractors, entries for external assessment, results and certification activities for all candidates and centres. There are 4 regional teams that work in line with the Business Development team and their areas of responsibility.
Business Services Directorate
Finance and Administration Team deals with all the financial activities of NCFE, such as sales and purchases, payroll, pension, budgets, financial information and management accounts. The team also manages all aspects of NCFE’s offices along with the office supplies and services, co-ordinating the reception and administration services across the organisation.
Human Resources Team provides support to Line Managers in managing their teams, gives advice on employment law and how it may impact on the way we work and produces statistics so we can measure how well we are working.
ICT Team supports the organisation's ICT needs and provides advice and training on new technologies.
Page author Emma Todd emmatodd@ncfe.org.uk
