Have your say….
At NCFE, we’re passionate about providing exceptional customer service. Every single NCFE employee is focused on not just meeting, but exceeding your expectations. We believe our approach to customer service makes us different – easy to do business with, flexible and responsive.
But don’t take our word for it. If you want to give us your thoughts about our products, service or people - good, bad and ugly, click here to email us.
Here is some feedback we have recently received;
'In my section we work across four different awarding bodies and I can say without a doubt that NCFE is the best one to deal with. You seem to have a very supportive and positive culture and as a teacher of customer service I would say you are very focused on your customers. You are also good at developing niche qualifications which really hit all the buttons!’
‘I am led to believe that only one person in the exams office is allowed to have access to the Portal. Why is this? If I was off ill or on leave, at a training event etc, we wouldn't be able to register a candidate for example until I returned. Surely at least two people, if not the complete exams team, should be able to have access to the Portal? Apart from this little gripe, service from NCFE is fantastic.’
Our response – ‘We’re pleased to report that you can have as many portal users as you like, although we may confirm the level of access requested with the person nominated as the primary portal contact’
‘Just a line to say that the NCFE certificates are the most professional and smart looking certificates that we have at our centre. The paper and finish used are of a very good quality, and worth receiving at the end of a qualification. Well done.’
‘I’d like to say how easy, simple and well organised your web portal is. I’ve not been doing this particular job for long, and it was a great relief to use your portal instead of some of the other complicated systems that I have to use!’
Click here to read our full customer service statement
Page author Hilary Whitaker hilarywhitaker@ncfe.org.uk Dec 07
Page author Hilary Whitaker hilarywhitaker@ncfe.org.uk Dec 07
